General Note: The following General Terms and Conditions of Business for Using Freeletics are intended for use with our international customers for which we do not provide localized terms and conditions.
We, the Freeletics GmbH pursue a vision: We want to support any person, worldwide, to release their full potential, physically as well as mentally, and to become the strongest version of themself. We provide the most important preconditions with our various products and services for this purpose. Freeletics demands and promotes physical fitness and mental willpower and self-confidence. Our focus is on effectiveness and as well as motivation and we accompany our users, the so-called Free Athletes, intensively on their journey from the beginning. Freeletics distinguishes itself by its strong and motivating user community which supports and encourages each other online and offline. We are looking forward to welcoming you as part of the Freeletics community.
The following Terms and Conditions of Business for using Freeletics define the legal framework for using the services, products, content, and functionality offered by Freeletics GmbH. This specifically includes the provision of digital content that is not stored on physical data carriers, such as Freeletics Coach and STÆDIUM membership. For simplicity, within the Terms and Conditions, STÆDIUM membership is referred to as the “subscription”. Accordingly, any provisions that apply to subscriptions shall also explicitly apply to STÆDIUM membership unless specifically stated otherwise. These T&Cs are supplemented by our “General Freeletics STÆDIUM Sales Conditions” (especially for the purchase of Freeletics STÆDIUM goods), and the stipulations on our websites and software applications regarding returns, terms of delivery, prices, and other customer information (collectively referred to as the “General Freeletics Terms and Conditions”). The term “Freeletics websites” is used below to refer to all Freeletics websites, especially but not exclusively www.freeletics.com, and www.staedium.com. For Freeletics services offered under the “STÆDIUM” name, we will in some places link to the relevant STÆDIUM information on the STÆDIUM website. You can also contact our customer service team via separate email addresses that have been set up for Freeletics or for STÆDIUM products. Detailed information about this will be provided in the Terms and Conditions of Business below.
Therefore, please read these General Terms and Conditions of Business carefully.
2.1 Parties to the contract and subject matter of the contract
These General Terms and Conditions of Business for using Freeletics form the basis of the user contract established between you and us, Freeletics GmbH, Berg-am-Laim-Straße 111, 81673 Munich (hereinafter referred to as “us” or “we” or “Freeletics”). The subject matter of this contract is the paid or unpaid use of services, products, content and functionality (hereinafter referred to individually as the “Freeletics Service” and collectively as the “Freeletics Services” or generally as “Freeletics”), where these are provided by us under the Freeletics and/or STÆDIUM name via our Freeletics websites or via our software applications or via user interfaces linked with our products or applications for mobile devices or other equipment or via the social media pages controlled by Freeletics. If you are using a mobile app to use Freeletics services, please check www.freeletics.com or www.staedium.com to see if we offer a mobile app for your device or for the operating system used on your device.
2.2 Terms and conditions for participating
A condition for opening a user account and using the Freeletics Services is that you are at least 18 years of age and have full legal capacity.
Freeletics is intended exclusively for consumers. The legal definition of a consumer is every natural person that enters into a legal transaction for reasons that cannot be chiefly attributed to either their commercial or their self-employed occupation. Use of Freeletics for commercial purposes of any kind is expressly prohibited.
2.3 Additional terms and conditions
We reserve the right to agree to additional terms and conditions for individual Freeletics Services. We will, however, notify you of this in good time prior to use.
3. Freeletics' Services and Prices
3.1 Services free of charge or for a fee
The scope of the services included in Freeletics and the Freeletics Services and available for use by you depends on the type of Freeletics Service and whether you use the Freeletics Services free of charge or for a fee. If you use it free of charge, you only have access to certain basic functions and information of the respective Freeletics Service. A more extensive range of functions is available to you if you enable the respective content modules (such as a training routine) separately in return for a one-off payment or as part of a subscription for the respective Freeletics Service.
Please note that in order to use some of the Freeletics Services to the full extent, certain equipment and training tools (such as a gym machine, dumbbells or a pull up bar) may be required. These are not part of the Freeletics Services and need to be provided or purchased by you separately at your own cost.
In case of nutrition coaching, please note that the foods suggested as part of the coaching are not part of the Freeletics Services and need to be purchased by you separately at your own cost.
Please consult the relevant Freeletics website www.freeletics.com or www.staedium.com (for Freeletics STÆDIUM products) to find the current price and subscription model and the services that will then be available. All prices listed include the relevant value added tax.
4. Your Health
4.1 Terms and conditions with regard to your health
Use of the Freeletics Services is at your own risk.
In any case, a condition for the use of the Freeletics Services is that you must be in a good general state of health. If you have knowledge of any pre-existing medical conditions, we advise you to seek medical advice from a doctor urgently before you start the Freeletics Services (such as training or coaching programs). This applies in particular if you have knowledge of one or more of the following medical complaints/conditions/procedures:
- cardiovascular disease,
- lung or respiratory disease (including asthma),
- spinal and/or joint problems,
- neuromuscular disease,
- surgical procedures,
- any other health issues
In case of Freeletics Services related to nutrition, you are responsible for verifying that the foods and nutrients recommended as part of the coaching or guide do not contain any ingredients or contents to which you are allergic or which may cause food intolerance.
In addition, our female athletes should note that pregnant women and breast-feeding mothers should not do the training and coaching programs offered by us.
The following general rules apply: Listen to what your body is telling you. Before using the Freeletics Services for the first time or while using Freeletics, if you have any doubts about your health (e.g. because you are experiencing considerable pain, a general malaise, shortness of breath, nausea, or dizziness), consult your doctor before starting or continuing with Freeletics.
4.2 No substitute for medical advice
The services and information offered by Freeletics and the Freeletics Services do not constitute medical advice or a doctor's advice. Nor are they a substitute for a medical examination or treatment by a doctor.
4.3 Training-/Dietary Methods
Fitness and/or nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science, and sports science. Although we base our training programs and nutritional tips on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings or knowledge.
5. User Account
5.1 Registration process
You also have the option of signing in with your Facebook, Google, or Apple accounts. In this case, the sign-in process is completed when you have entered the account information for your corresponding account and clicked "Confirm".
6. Conclusion of a Contract
How the respective contract is formed depends on the method by which you register for Freeletics for the first time and whether you sign up for additional fee-based services.
6.1 Online registration on the website
6.2 Registration via mobile apps
When registering via mobile apps, the formation of the user contract depends on the rules of the app store supplier (for example Apple, Google, Sony etc.). The contract is generally formed when you click on the "Install" field in the relevant app store and, where necessary, enter your password in question. Please note that in order to use the Freeletics Services, it is still necessary to open a cost-free user account with us.
6.3 Conclusion of a contract for one off additional services for a fee or for subscriptions
You can acquire specific additional services, either by paying a one-off fee or within a subscription. If you acquire the additional services via our Freeletics websites, the contract becomes effective once you click the “Buy now” or equivalent button and successfully enter your payment information.
If you purchase the additional service via your mobile app, the contract is formed when you click on the field "Buy now", or a similar field, as part of an in-app purchase and, where necessary, enter your password for the app store in question.
6.4 Correction of input errors
If you would like to purchase a one-off additional service or a subscription on our Freeletics websites, you can cancel this process at any time and correct any input errors up to the point when you successfully enter your payment details.
If you would like to purchase a one-off additional service or a subscription via our mobile app as part of an in-app purchase, we will not ask you for any further billing or payment details because you will purchase the service via your account with your app-store supplier. Please contact the relevant app-store supplier if you would like to correct any input errors.
6.5 Contract modifications
When you change your subscription (e.g. in the form of an upgrade), Freeletics or the respective store provider (e.g. Apple) ends your existing subscription (hereafter "original subscription") and your newly selected subscription (hereafter "updated subscription") begins immediately and is active for the time period you selected. You will then have access to all features and content provided with your updated subscription. The contract for the updated subscription is concluded as described in §6.
- When you terminate your original Freeletics subscription, you will be given as credit the purchase price already paid for the remaining term of this subscription proportionate to the purchase price of the updated subscription. This means that you will only be charged once for the difference between the two amounts for the updated subscription.
- If you have terminated your original subscription through Apple, Apple will provide you with a pro rata refund of the purchase price you already paid for the remainder of this subscription. You will receive your updated subscription at the price shown to you respectively, which is calculated in full by Apple.
- If you subscribed through the Google Play Store: When you choose to upgrade your Coach subscription, your original subscription ends immediately. The Google Play Store will apply any unused value from your original subscription to your updated subscription. Once that credit is used up, the Google Play Store will automatically renew your subscription at the price and payment interval you selected.
After this, your subscription will renew automatically according to the duration of the selected minimum term, until there is a cancelation on either your part or our part. With the automatic extension of the updated subscription, you will then be charged full price for the subscription.
7. Duration and scope
7.1 User contract
The user contract concluded between you and us once you register your account is valid for an indefinite period. To use certain Freeletics services, it may be necessary to purchase certain other Freeletics products and services. However, we will inform you of any relevant General Terms and Conditions in due course before the user contract is established.
As soon as you have opened a user account pursuant to Section 5, you are a user for the purposes of these General Terms and Conditions of Business and can obtain one or more Freeletics subscriptions. Some paid Freeletics services also include the option of providing other users in your household with access to the same Freeletics content. Further information about this can be found on our Freeletics websites. As a Freeletics user, you are responsible for all activities by any users associated with your user account.
7.2 One-off additional services
One-off additional services may be offered for a fixed term. They will then end automatically at the end of the term without needing to be canceled.
7.3 Scope and duration of the subscription
Our subscriptions are offered with varying minimum terms of validity and are automatically renewed for the same minimum term that has been selected until you or we cancel them. You can have several subscriptions with different durations and conditions. Please note, you must also cancel each subscription separately.We would also like to point out that the 14-day right of withdrawal is only applicable for new contracts and does not apply to automatic contract extensions.
In order to avoid any misunderstanding, please note that the term of a subscription is determined by calendar and is independent from your use or extent of your use of the respective Freeletics Service.
7.4 Special features for consumers who are habitually resident in Germany
If you, as a user habitually resident in Germany, obtain a subscription from 1 March 2022, your subscription will automatically be extended indefinitely at the end of the chosen contractual term. However, you can cancel the extended subscription at any time with a notice period of no more than one month from the end of the relevant billing period.
8. Terms and Conditions of Payment
8.1 Collection of fees
Fees are collected when the contract is concluded for purchases of additional services through the payment of a one-off sum. The fee is collected for the relevant minimum term when the contract is concluded for the purchase of a subscription. If the subscription is renewed automatically, the fee is collected in advance at the start of the relevant renewal period. Different terms and conditions apply if the fee is collected via iTunes; in this case the fee is already collected 24 hours before the start of the respective billing period.
Insofar as a free trial has been agreed, the fees for the paid subscription will be charged as soon as the trial period has ended.
8.2 Payment default
We reserve the right to assert further claims for late payments.
8.3 Set-off and retention rights
The right of set-off only applies if your counterclaim is undisputed or has been established in law. You are only entitled to assert a right of retention if your counterclaim is based on the same contractual relationship.
9. Payment Methods
If you purchase Freeletics services for a fee via in-app purchases, the respective app-store supplier will bill you. Please consult this supplier to find out what payment methods are available. If you pay for Freeletics services via our Freeletics websites, you can see an overview of the accepted payment methods at the relevant website help.freeletics.com/hc/en-us/articles/115004638785-Manage-your-Coach-subscription or www.staedium.com/pages/shipping-payment (for Freeletics STÆDIUM products). We reserve the right to require a credit check for certain payment methods.
If we incur costs and/or expenses because a payment is declined and this is your fault (e.g. because there are insufficient funds in the account or the credit card limit has already been exceeded), then we are entitled to bill you for the actual costs and/or expenses incurred.
If you incur fees when using a payment method, we will inform you of this during the purchase process. Payment providers may, at their discretion, offer you the option to pay in installments for a fee. This fee will be charged directly by the respective payment provider and is therefore payable directly to them. The terms and conditions of the respective payment provider apply. Please note that if you cancel your order, we will not be able to refund these fees.
Where there is a legitimate reason, we reserve the right for each purchase to refrain from offering certain payment methods and to specify alternative payment methods.
If your selected means of payment is frozen (e.g. due to theft) or if there are other security breaches (e.g. unauthorized disclosure of username and password), please notify us or your payment processor immediately.
10. Right of Withdrawal
10.1 Withdrawal policy
If you have entered into a contract for use of Freeletics or purchased a one-off additional service or a subscription, in each case, you are entitled to the following right of withdrawal.
You have the right to withdraw the contract within 14 days without stating any reasons. The withdrawal period generally runs for 14 days from the conclusion of the contract. If the subscription can only be fully accessed at a later point in time (e.g. because prior activation is necessary), the withdrawal period shall only run from the day on which you first had the opportunity to activate the subscription.
Please note that certain products are only sold as packages (for example the Wear Coach bundle). These product packages are a non-divisible service and partial withdrawals are not permitted. You may, of course, withdraw the agreement with regard to the entire product package. For product packages, the right to withdraw from the contract begins when you have taken possession of the final item. We may voluntarily offer you longer redemption terms for some product packages where appropriate. We will notify you about this during the purchase process.
To exercise your right of withdrawal you must send us:
+49 89 4520 5180
unequivocal notification (e.g. a letter sent by post, a fax or an email) of your decision to withdraw the contract. You can use the attached template withdrawal form for this, but you are not obliged to do so. You can use the withdrawal template form or provide another clear statement on our website help.freeletics.com/hc/de/requests/new?ticket_form_id=20452 (for Freeletics products), to be completed and submitted electronically. If you use this option, we will send you immediate (e.g. via email) acknowledgment of the receipt of such withdrawal. To meet the deadline for withdrawal, it is sufficient to send us the notification of your wish to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw the contract we are obliged to refund all the payments that we have received from you, including the delivery costs (except for any additional costs incurred as a result of your choosing a different delivery method to the least expensive standard delivery method that we offer), promptly and at the latest within 14 days from the day on which we received the notification of your withdrawal of the contract. For this refund, we will use the same payment method that you used for the original transaction unless a different arrangement has been expressly agreed with you; under no circumstances will you be charged any fees in respect of this refund. If you incur fees when using a payment method (e.g., purchase on installments), which are charged directly by the respective payment method provider and must be paid to them accordingly, we cannot refund these fees if you cancel your order.
If you asked for the services to start during the withdrawal period, you must pay us an appropriate amount, equal to the proportion of the services that have already been provided by the time you inform us that you are exercising your right to withdraw this contract compared to the full scope of the services covered by the contract.
End of the withdrawal policy
10.2 Lapse of the right of withdrawal
In the case of a contract for the provision of services, the right of withdrawal lapses if we have provided the service in full and only began to perform the service after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal if we had completely fulfilled the contract.
In the case of a contract for the delivery of digital content that is not stored on a physical data carrier, the right of withdrawal also lapses if we have begun to perform the contract after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal once we had begun to perform the contract.
10.3 Template for your withdrawal from Freeletics services
To make it as easy as possible for you to withdraw and to avoid any potential queries, we have provided an electronic withdrawal form for you to use at help.freeletics.com/hc/en-us/requests/new?ticket_form_id=20452. However, you can of course also use the withdrawal form below instead. Please make sure to inform us on the specific Freeletics Service that you want to withdraw from.
If you would like to withdraw the contract then please print this form out, complete it and return it to:
+49 89 4520 5180
I/we (*) hereby withdraw the contract I/we (*) agreed for the purchase of the following goods (*)/the provision of the following service (*)
|Ordered/received on (*)|
|Name of the consumer(s)|
|Address of the consumer(s)|
|Email address of the consumer|
|Signature of the consumer(s)|
(*) delete as appropriate
10.4 Template for your withdrawal from Freeletics STÆDIUM services
You can use the withdrawal form below. Please make sure you indicate the specific Freeletics STÆDIUM Service you wish to withdraw from.
If you would like to withdraw the contract, please complete this form and return it to:
+49 89 4520 5180
I/we (*) hereby withdraw the contract I/we (*) agreed for the purchase of the following goods (*)/the provision of the following service (*)
|Ordered/received on (*)|
|Name of the consumer(s)|
|Address of the consumer(s)|
|Email address of the consumer|
|Signature of the consumer(s)|
(*) delete as appropriate
11. Special deals and promotions
Freeletics is always offering different deals, sales, and promotions, such as reward programs. Freeletics users can stay informed of these deals via our newsletter. The sales are not a fixed component of the Freeletics product range and are normally only offered for a limited time. There are separate conditions for these deals, which are provided for purposes of information and participation. Insofar as we offer a discount on the price of a one-off additional service or subscription as part of this kind of deal, sale or promotion, this discount generally only applies for the minimum contract period. When the subscription is automatically extended, you will be charged the full subscription price. We will provide full information about this before the contract is agreed.
12. Liability for Defects
12.1 Statutory Provisions
Statutory provisions apply to claims due to defective services. Your consumer rights remain unaffected in any case.
12.2 Disclaimer of guarantees
We do not make any representations or guarantees that the use of the Freeletics Services will bring the training- or other result intended by you. We do not promise a concrete success. Also, the actual training result will depend on factors which cannot be influenced, such as, for example, physical disposition and preconditions. Consequently, results may vary strongly between individuals despite the same use of the Freeletics Services.
We also do not guarantee that the available content is suitable for all users, or that particular functionality will be available or supported for a specific period, or that our Freeletics services will be available with no interruptions or faults.
Insofar as a paid user contract has been agreed, Freeletics will provide the agreed services. However, we reserve the right to modify, extend, terminate, or remove our Freeletics services, content and functionality, either in whole or in part, and/or to discontinue the operation of our Freeletics services either in whole or in part.
Insofar as you are provided with guides or instructions in connection with the Freeletics Services, it is imperative that you follow them. Otherwise you risk being injured and your general health.
Insofar as you use equipment or training tools, it is your responsibility to ensure that such equipment and tools are in good working condition and installed and/or set up properly.
You need to observe and respect our health safety notices in clause 4.
13.2 Liability for services provided free of charge
For services provided free of charge, we will be liable, regardless of the legal basis, exclusively for damage due to willful conduct or gross negligence or the absence of a guaranteed feature. Our liability is not limited for willful misconduct. In the event of gross negligence or the absence of a guaranteed feature, our liability is limited to reasonable, foreseeable damage. Otherwise, our liability is excluded.
13.3 Liability for services provided for a fee
In the case of services provided for a fee we have, regardless of the legal basis, unlimited liability in principle for damage due to willful conduct or gross negligence or the absence of a guaranteed feature.
If we breach a material contractual obligation as a result of slight negligence, our liability is limited to reasonable, foreseeable damage. A material contractual obligation is any obligation that is necessary to fulfill the purpose of the contract, and on the fulfillment of which you as the consumer can rely or ought to be able to rely.
Our liability in the event of any injury to life, limb or health that is our fault remains unaffected by the above-mentioned limitations.
Otherwise, our liability is excluded.
13.4 Liability of our employees
To the extent that our liability is excluded or limited, this exclusion or limitation also applies to our employees and agents.
13.5 Product liability
Claims under the German Product Liability Act remain unaffected by the above-mentioned liability exclusions or limitations.
14. Rights of Use over Freeletics Content
Depending on which services have been enabled for you, or which services you have purchased, the services we offer contain content which is protected by copyright or otherwise and we hold the respective rights. We grant you a simple, revocable, non-transferable right to the non-commercial use of this content in accordance with these contractual provisions. Purely for the avoidance of doubt we draw your attention to the fact that, in particular, distributing our content or making it publicly available, e.g. on websites other than Freeletics websites, is not permitted. The same applies for copying, sale or distribution, the creation of derivative works, and any activity that could disrupt or harm our Freeletics services. The right of use will lapse when your access to the respective service is no longer enabled (e.g. after you have canceled your subscription) or when your user contract ends.
15. Responsibility for User-Generated Content
15.1 Disclaimer of responsibility for third party content
You are solely responsible for content that you post within the Freeletics Services. We accept no responsibility for this content, nor do we monitor it. You are prohibited from advertising commercial websites or other products through your user account.
15.2 Compliance with statutory provisions
When supplying your own content, you are obliged to comply with all the applicable laws and other legislation of the Federal Republic of Germany. Regardless of whether this constitutes a criminal act, it is generally prohibited to provide content that is pornographic, sexual, violent, racist, instigating, discriminatory, explicit, insulting and/or libelous in nature.
In addition you are also obliged to refrain from infringing any third-party rights. This applies in particular to personality rights of third parties, as well as to third-party intellectual property rights (such as, for example, copyrights and trademark rights). In particular you must also hold the necessary rights over your profile picture or any other picture you post.
We are hereby authorized to delete or remove content that is illegal or that conflicts with the previously stated guideline, at any time and without prior warning. If you infringe on the above-mentioned principles, we are entitled to give you a warning or to temporarily block your user account, or to cancel the user contract for good cause in accordance with clause 16.3.
If you infringe on the principles mentioned in clause 15.2 and that this is your fault (i.e. because you acted either negligently or with intent), you are obliged to indemnify us against any third-party claims arising from such infringement. This indemnity also includes the costs of a suitable defense. You are obligated to provide assistance in clarifying the disputed situation. We reserve the right to assert claims for damages and other claims.
16. Ending the Contract
16.1 User contract
You have the right to cancel your user account at any time, without stating any reasons, thereby also ending your user contract. To do this, you simply have to select the necessary settings in your profile. Please note that after you have canceled your user account, we will or may delete all the content and training results that you added, and you will no longer have access to content that you already purchased. If, at the time of deleting your account, you still have a current subscription or have booked an additional service that has not yet expired, any sum that you have already paid will not be refunded, not even on a pro rata basis.
We are entitled to cancel the user contract without stating any reasons by giving two (2) weeks' written notice, but no earlier than at the end of the minimum contractual term or at the end of the respective renewal period of your subscription and/or at the end of the term of any additional service for which you have paid a one-off fee.
Every subscription for a Freeletics Service must be canceled individually. You can cancel the relevant subscription without giving reasons at any time with effect from the end of the minimum term or at the end of the applicable extension or billing period. Subscriptions bought on our websites can be canceled by changing the relevant setting in your user profile on the website. Alternatively, you can cancel your subscription by emailing firstname.lastname@example.org or email@example.com (for Freeletics STÆDIUM products) or by post. Subscriptions purchased via in-app purchase must be canceled using the settings in the respective app store. If your subscription fee is collected via iTunes, contrary to the provisions above, a notice period of 24 hours before the end of the minimum contractual term or before the end of the respective renewal period applies for technical reasons. Your user account and any other subscriptions will continue to exist after you have canceled your subscription.
We are entitled to cancel your subscription with effect from the end of the minimum contractual term or with effect from the end of the respective renewal period by giving two (2) weeks' written notice.
16.3 Cancellation for good cause
The right to cancel for good cause remains unaffected in the case of either party. In particular, we are entitled to cancel your user contract or your subscription with immediate effect, and to cancel your user account, if you seriously or repeatedly breach the provisions of the user contract and/or these General Terms and Conditions of Business, or if you are in arrears with your payment obligations.
16.4 Freeletics STÆDIUM membership
Freeletics STÆDIUM memberships (“subscriptions”) can only be used in conjunction with other Freeletics STÆDIUM services. Insofar as we optionally offer a right of return as part of the purchase of other Freeletics STÆDIUM services and you make lawful use of this right, the subscriptions linked to these Freeletics STÆDIUM services shall end at the same time as the Freeletics STÆDIUM product is returned.
17. Personal Data
17.1 Freeletics COACH
In your profile settings, you can configure who can see your information such as your user profile, training data, posts, training spots, etc. (Privacy Settings).
I hereby agree that, upon beginning my Freeletics journey and provided that I make no changes to my privacy settings, all Freeletics users will be able to view my profile, my training data, my posts, my training spots, etc., without special permission. This makes it easier to follow me and/or support me during my journey with comments and motivation. If I do not want this anymore, I can set my privacy settings to private at any time, which only allows select athletes to access the previously specified information.
Within the STÆDIUM app you compete against other STÆDIUM users. You will be visible on the STÆDIUM leader board with your public profile (photo, first name, last name) as well as your STÆDIUM points.
I hereby agree that all STÆDIUM users can view my public profile as well as my STÆDIUM points on the STÆDIUM leader board, even without special permission. This information helps other users to compete with me in STÆDIUM and keeps me and other users motivated. If I do not want my achievements to be associated with me, I am free not to provide any personal information in my public profile and to choose a fictitious name. I may also choose not to post a profile picture of myself. I can change my personal data, which is visible to other users, at any time in the account settings in the app.
18. Online dispute resolution
The EU Commission provides a platform for extrajudicial dispute arbitration. This gives consumers the opportunity to settle disputes associated with their online order out of court. The dispute resolution platform can be found here: ec.europa.eu/consumers/odr.
Consumer information: Non-participation in dispute resolution proceedings.
We are neither prepared nor required to participate in dispute settlement proceedings before a consumer arbitration board. Our email address can be found on our company info page.
19. Changes to the General Terms and Conditions of Business
We hereby reserve the right to modify and adjust the general terms of business with future effect if this is required by the legal, regulatory, or technical environment, and if these changes are reasonable and take your interests into consideration. We will advise you of the changes by email no later than two (2) weeks before the new version of the General Terms and Conditions of Business is scheduled to enter into force. If you do not object to the validity of the new General Terms and Conditions of Business within such period and continue to use Freeletics, then the new General Terms and Conditions of Business will be deemed to have been accepted. In the event that you do object, we expressly reserve our right of ordinary cancellation. We will also advise you again separately of your right to object, the deadline to do so and the legal consequences of your objection or failure to object.
If you use your own Terms and Conditions, which deviate from these General Terms and Conditions of Business for using Freeletics, the General Terms and Conditions of Business for using Freeletics shall apply exclusively. We do not recognize contradictory or divergent conditions unless we have explicitly agreed to this in writing on a case-by-case basis.
20. Final Provisions
20.1 Applicable law
The relationship between the parties is governed exclusively by German law under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In relation to business transactions with consumers within the European Union, the law of the consumer’s place of residence may also be applicable where such law contains consumer law provisions that it is mandatory to apply.
20.2 Place of jurisdiction
If you do not have a place of general jurisdiction in Germany or in another EU Member State, or if you have moved your permanent place of residence to a country outside the EU after these General Terms and Conditions of Business have entered into effect, or if your permanent place of residence or usual place of residence at the time the complaint is filed is not known, then the exclusive place of jurisdiction for all disputes arising from this contract will be our place of business.
20.3 Language of the contract
The language of the contract is English.
20.4 Severability clause
Should any individual provisions of these General Terms and Conditions of Business be or become invalid in whole or in part, this will not affect the validity of the remaining provisions.
21. Information about the Supplier
Managing Director: Assif Daniel Sobhani
Registered in the Commercial Register held at Munich District Court under number: HRB 205346
VAT number: DE289794913
22. Option to save and review the contract language
These General Terms and Conditions of Business may be reviewed by you at www.freeletics.com/en/pages/terms/?country=en and www.staedium.com/pages/terms-conditions. If you would like to save a permanent copy of these General Terms and Conditions of Business For Using Freeletics on a data carrier, you can download them free of charge as a "pdf" file here or at www.freeletics.com/en/pages/terms/?country=en. You can also print or save this page by using the standard functionality offered by your browser. Please consult your web browser's help documentation if you need help with saving the file. To open a "pdf" file you may need special software such as the free Acrobat Reader program or a similar software program that handles "pdf" files.
You can review any further contractual information and data in your user account. Alternatively, you may also print or store the order confirmation which you will receive after making a purchase.